Product Warranty and RMA (Return Material Authorization) Services
Warranty:
Most products we sold have one year warranty unless it is specified in the price sheet. Please note that some products have longer warranty and some products have shorter warranty periods. Most CPUs have 30 days warranty unless specified in the price sheet. Most memory has lifetime warranty.
Shipping Damage:
Please inspect product when received. Claim any physical damage to shipping carrier so that we can claim the insurance replacement for you.
Return Policy:
No return will be accepted without RMA number. Please obtain a RMA number by fax us a completed RMA form at 408-956-5735. All Sales are final unless specified in the catalog of certain items that may have different return policies.
Return Resolution:
Returns will be either repaired or replaced by our supplier, or manufacturer under their own discretion. We must be able to reproduce the problems of the returns in order for us to obtain RMA services from our supplier or manufacturer. If we cannot reproduce the problems of the returns, no repair or replacement services will be rendered.
Returned Check Charges:
For each occurrence of returned check, there is a $20.00 service charge. Interest will be charged at 1% compounded monthly for any past due amounts.
Prices are subject to change:
Some products are extremely volatile in price. Hence, some prices are subject to change without notice and are not updated continuously. Please obtain the price quote from our sales.